1. Who operates this website
VenX website activities are supported by Terra Access Co.,Ltd. (Head Office), Thailand Office, and Shenzhen VENXION Technology Co.,Ltd., China Office. Privacy requests can be sent to terraaccess@outlook.com.
2. Information we may collect
We may receive your name, company, telephone number, email address, location, messages and any project details, photographs or files that you choose to send.
Our hosting and security services may also process technical information such as IP address, browser type, device information, requested pages, timestamps and security logs. Embedded services such as YouTube may receive information when their content loads.
3. How we use information
We use information to answer enquiries, assess energy requirements, prepare quotations, process orders, arrange delivery or service, maintain business records, protect the website and comply with applicable obligations.
4. Sharing and international transfers
Information may be shared only as needed with the Thailand and China offices, hosting and communication providers, suppliers, delivery or installation partners, professional advisers and public authorities where required. Because our operations involve Thailand and China, relevant business information may be processed across borders with reasonable safeguards. We do not sell personal information.
5. Retention and security
We retain information only for as long as reasonably required for the enquiry, transaction, after-sales support, record keeping or legal obligations. We use reasonable organisational and technical measures, but no internet transmission can be guaranteed completely secure.
6. Your choices and rights
Depending on applicable law, you may ask to access, correct, delete or restrict personal information, object to certain processing, withdraw consent or request information about sharing. Send requests to terraaccess@outlook.com. We may need to verify your identity before acting on a request.
7. External links and embedded content
This website links to services such as LINE, Facebook, YouTube, WhatsApp and Google Maps. Those services operate under their own privacy terms.
8. Policy updates
We may update this policy when the website, services or legal requirements change. The effective date shown above identifies the current version.
